1. Information We Collect
At Appointly (“we”, “us”, or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our scheduling platform at https://appointly.cloud.
Information you provide
- Account data: name, email address, and password when you register.
- Organization data: workspace name, addresses, and appointment type configurations.
- Booking data: patient/attendee names, email addresses, phone numbers, and notes submitted through booking forms.
- Payment data: billing information processed securely by Stripe. We do not store full card numbers.
Information collected automatically
- Usage data: pages visited, features used, and timestamps.
- Device data: browser type, operating system, and IP address.
- Cookies: session tokens and preference cookies. See Section 7 for details.
Information from third parties
- Payment processors: limited billing and subscription information from Stripe when you pay for the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service.
- Create and manage your account and workspace.
- Send booking confirmations, reminders, and transactional emails.
- Process payments and manage subscriptions via Stripe.
- Attach calendar files (.ics) to booking emails so recipients can add appointments to their own calendars.
- Respond to your support requests.
- Monitor and analyse usage to improve performance and user experience.
- Comply with legal obligations.
4. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
Booking records may be retained for up to 7 years for tax and legal compliance purposes.
5. Security
We implement industry-standard safeguards including TLS encryption in transit, encrypted storage at rest via Supabase, and row-level security policies on all database tables. Where we store credentials or tokens for third-party services you choose to connect, we protect them with encryption and restrict access to what is needed to operate those features.
Despite our best efforts, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable any additional security features we offer.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data via your account settings.
- Delete your account and associated data.
- Export your data in a portable format.
- Object to certain processing activities.
To exercise these rights, please contact us at support@appointly.cloud.
8. Third-party services
The Service may rely on third-party tools (for example hosting, email delivery, analytics, and payments). Those providers have their own privacy policies. We encourage you to review them when you use those parts of the Service.
9. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. The updated policy will be effective on the date shown at the top of this page.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Appointly
Email: support@appointly.cloud
Website: https://appointly.cloud
Or use our contact form.
By using Appointly, you acknowledge that you have read and understood this Privacy Policy. See also our Terms of Service.